Leave and Accommodation Specialist - Hybrid

Job Summary

This position is responsible for processing correspondence related to requests for leave, and the creation of written correspondence that conforms to our client’s documentation and quality assurance standards.

This position is a full-time, non-exempt role and the ideal candidate will work from Monday to Friday, 7:00AM-3:30PM PST.

Telecommuting/Remote work is offered for this role, but the candidate MUST have the flexibility to work from our Orange, CA corporate office, when needed.

Essential Duties and Responsibilities

- Responsible for responding to requests for leave. Primary duties include, but are not limited to:

- Providing exceptional customer service by exhibiting a high sense of urgency, exceptional follow up and follow through and positive communications, both verbally and in writing.

- Ensuring the accuracy, completeness, and conformance to the workflow process before moving case to the next level.

- Demonstrating attention to details as well as thoroughly reviewing documentation through WorkCare’s case management system.

- Identifying issues and concerns as they arise and bringing them forward to the supervisor to develop a plan for resolution.

- Responsible for writing letters and other business-related documents. Primary duties include, but are not limited to:

- Reads source documents and creates letters based on leave information and recommendation.

- Composes correspondence in a clear and concise manner.

- Fully reviews all aspects of leave requests and makes recommendations that are consistent with the client’s policies and procedures.

- Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.