Food Service Aide

Food Service Aide

Main Function:

- Assembles and delivers patient meal trays and nourishments. - Disassembles patient trays after meal service. - Assists in the dish room area, keeping areas clean neat and sanitized. - Assists co-workers in any department task. - Completes inventory and delivery of care area food, beverage and paper supply needs. - Serves meals to patron in the cafeteria. - Runs cash register. - Assists with the assembly of catering supplies for next day service. - Keeps areas neat, clean, sanitized and stocked with appropriate items. - Acts in compliance with the Ohio revised food code, hospital, and Dietary Department policy.

RESPONSIBLE TO: Food Production Supervisor

MUST HAVE REQUIREMENTS:

- 1-2 years previous experience in food service. - Must be willing to contribute to a team. - Ability to multitask in specified time frame through prioritization. - Ability to follow verbal and written instructions. - Pleasant disposition for interacting with customers, other departmental staff and co-workers. - No written disciplinary activity in last 12 months. - Must be customer service focused. - Ability to make change.

PREFERRED REQUIREMENTS:

- High School Diploma or GED - Employees in this position may be exposed to blood, body fluids, and/or airborne pathogens and are required to wear barriers. - Employee in this position must be able to push, pull, lift, carry, turn, crouch and bend as necessary to complete tasks.

POSITION EXPECTATIONS: All expectations detailed below are considered ADA (American Disabilities Act) Essential.

Leadership:

- Accepts and responds to change productively, while maintaining a positive attitude.

- Demonstrates conflict resolution skills. - Assures continuous compliance with all rules and regulations governing food service operations. - Facilitates teamwork. - Demonstrates decision making and priority setting skills. - Communicates in a manner that fosters a calm and orderly environment.

Communication:

- Communicates with other hospital employees to help avoid any possible disruptions in service. - Maintains patient confidentiality in all communication interactions: written, verbal, electronic and digital. - Reports critical information to Food Production Supervisor and others as indicated. - Properly utilizes chain of command to handle issues. - Uses proper phone etiquette.

- Utilizes AIDET (Acknowledge, Introduce, Duration, Expectations, Thank You) strategies to foster positive communication.

Duties:

- Prepares and assembles patient meals per order in an accurate, timely fashion according to prescribed diet order. - Assembles and delivers trays to patient correctly, carefully and promptly. - Uses acceptable practices pertaining to food service sanitation in their work area(s). - Demonstrates understanding of the importance of portion control; diet modification, waste control, standardized recipe use. - Uses all equipment in a safe and sanitary manner. - Maintains a clean and sanitary work area. - Refers high-risk patients to dietitian for follow-up. - Completes floor stock sheets and inventory accurately and thoroughly. - Coordinates work to achieve maximum productivity. Able to multitask and prioritize workload. Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in a timely manner. - Completes assigned cleaning duties efficiently, on a routine and continual basis. - Helps to assure that policies regarding stock rotation are maintained.

- Recognizes and performs duties that are necessary to prevent disruptions in service. - Completes departmental written forms thoroughly and on time. - Keeps supplies that pertain to work area stocked, neat, and stored in appropriate manner. - Completes prep work and communicates accordingly to shifts that may follow. - Other duties as assigned by manager.

Rev: 1/12, 4/14