BMS Patient Services Specialist Bloomington Surgical Associates

Job Summary:

The Patient Services Specialist is responsible for the smooth running of the office. They are the touchstone between patients, clinical staff, and physicians/providers. This role maintains the front office area and represents the practice with professionalism.

Duties & Responsibilities:

- Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts. - Welcomes patient and visitors in person or on the telephone and takes detailed messages as need. - Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records. - Assists patients in filling out insurance forms and other patient records. - Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone. - Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. - Minimizes Patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly reception area. - Helps patients in distress by responding to emergencies and solving problems. - Collects, sorts, distributes, or prepares mail, messages, and faxes. - Maintains patient accounting by obtaining, recording, and updating personal and financial information. - Obtains revenue by recording and updating financial information, recording, and collecting patient charges, filing, collecting, and expediting third-party claims. - Following an appointment, schedules appointments, lab tests, and/or medical tests as needed. - Obtains prior authorization as required by health insurers related to medication, supplies, medical equipment, etc. - Maintains business office inventory and equipment by checking stock to determined inventory levels, Anticipating needed supplies, placing orders, verifying receipt and delivery of orders. - Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. - Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations. - Contributes to the team effort by accomplishing related duties as needed and assigned.

Required Skills/Abilities:

- Active listening and communication skills - Patient focus - Courtesy and Customer service - Multi-tasking - Flexibility - Time management - Organization - Attention to detail. - Computer skills and data entry experience - Professionalism - Problem solving - Actie listening - Interpersonal relationship building - Teamwork

Education and Experience:

High School Diploma or GED required.

Associate degree in business administration or similar concentration a plus.

1-2 years Medical Office experience desired.

Effective Date: 7/19/2024

Revision Date(s): Click or tap to enter a date.