System Admin & Service Desk_ Bilingual (English/ Korean)

- Service Desk & Customer Support - System Administration (Jira/MSP+/Web Systems) - Data Analysis (Excel/KPI/Reporting) - AI-Driven Automation & AI-assisted Development - Continuous Process Improvement (Agile Mindset) on QA/System failure issues

- Perform basic to intermediate system administration tasks, including User and access management - System configuration: Workflow and process maintenance, Issue investigation and escalation - Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows

- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. - 5+ years of experience in one or more of the following areas: - Service Desk / Help Desk Operations - IT Operations or Application Support - System Administration - Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. - Ability to work effectively with both U.S.-based teams and Korea-based Headquarters. - Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

- Experience with Jira or other ticketing/workflow management systems preferred. - Understanding of web-based applications and system integrations. - Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

All your information will be kept confidential according to EEO guidelines.