Business Process Management Specialist

Job Summary:

The Business Process Management Specialist is responsible for identifying, designing, implementing, and continuously improving business processes to create a structured, efficient, and less management-dependent organization.

The role works across departments to establish clear processes, policies, responsibilities, controls, and automated workflows that reduce unnecessary management intervention.

Key Responsibilities:

- Identify activities, decisions, recurring issues, and management dependencies that require process development or improvement. - Map current-state processes and design efficient future-state processes. - Design end-to-end processes covering responsibilities, approvals, handoffs, business rules, exceptions, and controls. - Develop and maintain SOPs, policies, guidelines, work instructions, forms, and related process documentation. - Clarify process ownership, responsibilities, and decision authority with relevant managers. - Analyze and improve processes by addressing bottlenecks, duplication, unnecessary approvals, manual work, and control gaps. - Build and maintain workflows in Process Street, including forms, approvals, conditional logic, assignments, deadlines, and automations. - Identify and implement opportunities for workflow automation and system integration in coordination with relevant system owners. - Define process KPIs and controls to monitor performance and compliance. - Support process testing, implementation, training, and adoption across departments. - Maintain process and documentation governance and continuously improve implemented processes.

Requirements

- Hands-on experience with Process Street is required. - Experience in Business Process Management, process improvement, or a closely related field. - Strong experience in current-state process mapping and future-state process design. - Experience developing processes, SOPs, policies, business rules, and workflows. - Good understanding of BPMN or other structured process-mapping methods. - Ability to understand cross-functional operations and translate business requirements into practical processes. - Experience with workflow automation, integrations, or business systems. - Strong analytical, problem-solving, documentation, and communication skills. - Ability to work effectively with department managers and process owners.