Director, Provider Revenue Cycle & Value Creation, Healthcare & Life Sciences Practice

Are you ready to make an impact?

The Director will lead post-close value creation work within the healthcare provider industry. This leader will bring deep operational expertise in revenue cycle management (RCM), identify opportunities to improve cash flow and operating performance, and work with portfolio company leaders to deliver measurable results.

The role combines senior client leadership, hands-on transformation work, and practice development. The Director will partner with company executives, investors, and the HLS M&A team to set priorities, mobilize teams, and sustain improvements after close. This individual will lead a growing team and capability within West Monroe's Healthcare & Life Sciences Practice.

Key responsibilities

• Lead assessments of provider revenue cycle performance and translate findings into prioritized, actionable improvement plans.

• Develop and oversee initiatives across patient access, eligibility and authorization, charge capture, coding, billing, denials and appeals, payment posting, accounts receivable, and collections.

• Improve revenue integrity, reimbursement processes, payer performance, technology and data capabilities, organizational design, and operating controls.

• Build and execute post-close value creation plans, including 100-day priorities, workstream road maps, milestones, performance measures, and governance.

• Work directly with portfolio company executives and operating teams to implement changes, resolve barriers, and build lasting operating capabilities.

• Quantify improvement opportunities, set targets, and track impact on cash flow, revenue, margin, and other agreed business outcomes.

• Adapt value creation plans to different provider organizations, including health systems, physician groups, ambulatory and specialty providers, and other healthcare services businesses.

• Advise investors and company leadership on progress, risks, resource needs, and decisions required to keep initiatives on track.

• Build trusted client relationships and collaborate with colleagues across the HLS M&A practice and related operating, strategy, and technology teams.

• Develop client opportunities, contribute to proposals, and help grow the practice’s post-close provider value creation capabilities.

• Recruit, develop, and lead high-performing teams, while coaching colleagues in analytical rigor and effective client delivery.

Qualifications

• Bachelor’s degree required; MBA, MHA, or other advanced degree preferred.

• 10+ years of experience in healthcare consulting, transaction advisory, operational consulting, or private equity advisory, with progressive leadership responsibility.

• Strong experience with Revenue Cycle Management (RCM), healthcare operations, or reimbursement models, with the ability to advise clients on operational performance and value creation opportunities.

• Experience working across healthcare services, healthcare IT, payer, provider, life sciences, or technology-enabled healthcare organizations.

• Demonstrated success developing executive-level client relationships and originating new consulting opportunities.

• Proven ability to lead multiple complex engagements while managing cross-functional teams and engagement economics.

• Strong executive communication and presentation skills, with experience influencing C-suite executives, boards, and private equity stakeholders.

• Strong financial acumen, including the ability to evaluate operating performance, analyze financial statements, and identify EBITDA improvement opportunities.

• Experience integrating AI tools, such as ChatGPT, into day-to-day workflows to enhance productivity and insight generation, together with the critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.

• High proficiency with Excel and financial modeling; experience developing investment analyses and business cases preferred.

• Must be eligible to work permanently in the United States without sponsorship.

• Ability to travel up to 50%.

• Commitment to inclusion and diversity, and openness to new ideas and perspectives.

Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

National

$200,000 — $300,000 USD

Other consultancies talk at you. At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com .

Please review our current policy regarding use of generative artificial intelligence during the application process . Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .