Vendor Project Manager

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Job Responsibilities:

The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises and remotely to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals.

- Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations - Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation - Collaborate with project managers, testers and producers to keep testing schedules on track - Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups - Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client - Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility - Manage onboarding procedures for new testers/reviewers - Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work - Compile and maintain training materials and operating guidelines - Respond to testers’/reviewers’ scheduling requests and other needs or issues - Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues - Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement - Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness - Devise plans of action that engage multiple stakeholders to achieve desired results - Schedule team meetings as needed - Promote team-building activities during and after work hours - Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning - Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training - Assist project managers and producers on various tasks - Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)

Additional Job Details:

- Natural leader who easily gains respect from and motivates team members - Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting - Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups - People management experience - Excellent command of written and spoken English - High level of integrity and ability to handle information with discretion, discerning when confidentiality is important - Genuine team player who puts team first - High level of responsibility, ownership and accountability - Conflict management and mediation skills - Ability to stay calm under pressure and when facing conflicting demands from various stakeholders - Ability to address groups of 10-100 - Ability to think strategically - Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines - Keen sense of judgment when prioritizing tasks and managing delivery of communications - Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment - Experience providing trainings to people individually and in groups, in technical and other skills - Ability to present complex tasks in a simple and clear manner - 2+ years experience in the QA, localization or globalization industry - Bilingual - In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office - Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience - Project management experience and/or training

Pluses

- Multilingual - Knowledge of basic HTML and Unicode - Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.) - Experience writing and editing QA plans - Training in conflict resolution or mediation