Customer Success (CSM)

This role is for one of Weekday’s clients Salary range: Rs 500000 - Rs 800000 (ie INR 5 - 8 LPA)

Min Experience: 1+ years Location: Bengaluru, Karnataka, India JobType: full-time

We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow. This is not a a support role; it is a growth role. You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands. Key metrics include Net Revenue Retention (>100%), Revenue Realization, Account Retention, and Product Adoption.

Requirements

Key Responsibilities

- Lead smooth onboarding for new accounts and ensure early success - Identify opportunities for upsell or cross-sell based on customer usage and goals - Collaborate with founders and sales to grow account revenue - Conduct monthly reviews with key accounts to surface wins and gaps - Maintain a deep understanding of customer business goals and align product value accordingly - Proactively identify churn risks and execute recovery plans - Educate customers on new features and AI use cases to drive adoption - Build advocacy by driving success stories, testimonials, and case studies - Partner with marketing to co-create webinars, product showcases, and user stories - Track usage, retention, and billing metrics for each account - Maintain accurate forecasting and ensure timely renewals and payments - Provide structured feedback loops to product and growth teams

Qualifications

- Revenue-first mindset and energy from growth numbers - Managed accounts in a SaaS environment - Understand client lifecycles - Love solving problems and spotting upsell opportunities - Communicate clearly - Think analytically - Act fast - Believe in ownership

Must-have skills

Customer Relationship Management, Customer Success, Stakeholder Management