Patient Services Representative

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.

We are currently seeking a friendly, dependable, and organized Patient Services Representative to join our Skokie office. As one of the first points of contact for our patients, the PSR plays an important role in creating a welcoming experience while helping keep the office organized and running efficiently.

Responsibilities

- Greet patients and provide a welcoming, professional experience - Answer incoming phone calls and assist patients with questions and appointment needs - Schedule, confirm, and reschedule patient appointments - Check patients in and out accurately and efficiently - Collect patient payments, copays, and outstanding balances - Verify and update patient demographic and insurance information - Assist with insurance eligibility and benefit verification - Maintain accurate patient records and documentation - Monitor the schedule and communicate changes or concerns to the appropriate team members - Help fill openings and maintain a productive patient schedule - Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members - Respond to patient questions and concerns professionally and courteously - Follow established office policies and procedures - Assist with other administrative and front-office responsibilities as needed

Requirements

- Previous dental or medical front-office experience preferred - Strong customer service and communication skills - Professional and friendly phone etiquette - Comfortable handling payments and discussing patient account balances - Strong organizational skills and attention to detail - Ability to multitask and remain organized in a busy office environment - Comfortable working with computers, scheduling systems, and electronic patient records - Experience with Dentrix is a plus - Dependable, punctual, and team-oriented