Part-Time Club Host

We're looking for a warm, organised Part-Time Club Host to run Front of House at WagWorks Islington every Saturday. As the first face members and their dogs see, you'll manage check-in and pick-up, handle enquiries, show prospective members around the club and keep the day running smoothly alongside our Saturday daycare team. You'll pair a natural flair for hospitality with a real fondness for dogs, making every visit feel personal and every owner feel confident in our care. If you're looking for a rewarding weekend role in a premium, dog-first environment, with the option to pick up additional shifts from time to time, this is the role for you.

Location: WagWorks Islington Contract: Permanent, part-time Hours: 8 hours every Saturday, 10:00–18:00, with the option of additional shifts from time to time Pay: £13-£15 per hour (DOE) Start date: ASAP

Requirements

- Front of House Experience: Previous customer-facing experience in hospitality, retail, a membership club or a reception role. - Natural Communicator: Warm and confident in person, on the phone and over email or WhatsApp, with the judgement to know when to escalate. - Organised & Accurate: Comfortable managing bookings, payments and CRM records, with a keen eye for detail. - Calm Under Pressure: Able to keep the desk running smoothly through busy check-in and pick-up windows. - Dog Confident: At ease around dogs of all sizes and temperaments; canine experience is a bonus but not essential. - Reliable & Flexible: Committed to every Saturday, with the availability to pick up occasional additional shifts. - WagWorks Ambassador: Embodies our philosophy of modern, science-led, holistic dog care.

Responsibilities

Member & Dog Experience

- Act as the Saturday concierge, greeting members and their dogs by name and anticipating individual preferences. - Run a smooth, safe check-in and pick-up, confirming bookings, care notes and any health or behavioural updates with the daycare team. - Give owners a clear handover at collection, sharing highlights from their dog's day.

Front of House Operations

- Open and close Front of House, keeping reception safe, spotless and inviting throughout the day. - Process bookings, payments, membership changes and add-on services accurately, reconciling payments at close. - Coordinate with the Saturday daycare team so care requests are actioned and the day runs seamlessly.

Membership Enquiries & Tours

- Welcome and respond to walk-in, phone, email and WhatsApp enquiries, logging details accurately in the CRM. - Conduct warm, informative club tours for prospective members and pass qualified leads to the membership team for follow-up.

Communication & Reporting

- Keep records, handover notes and the daily log up to date so the weekday team picks up exactly where you left off. - Escalate any member, dog or operational concerns promptly to the Manager or on-call contact.

Benefits

- Career Path: A clear route into full-time Club Host and club management roles as WagWorks grows. - Dog-Centric Workplace: Spend your Saturdays with happy, well-cared-for dogs in a premium setting. - Start-Up Energy: Be heard - your ideas directly shape how the club evolves. - Extra Shifts: The option to pick up additional weekday shifts when they're available. - Staff Perks: Discounted WagWorks services, wellness workshops and team socials. - Supportive Culture: Work alongside behaviourists, vets and groomers who value collaboration and positivity.