Customer Support Executive - New

Company Name:-Vyapar PVT LTD

Responsibility

- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided. - Should be able to answer calls timely ensuring adherence to the process standards. - Follow up customer calls wherever is necessary - Attend mandatory training sessions to stay updated on product or company policy changes - Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. - Follow established processes and procedures to maintain service quality.

Core Responsibilities:

Customer Support:

● Assist users via phone, email, and chat, providing guidance on software usage, resolving basic

issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation:

● Identify and qualify sales opportunities during support interactions, and reach out to potential

users to introduce the software.

Desired Skills and Requirements:

- Exp : 0 (Fresher) - Any Graduate - Fresher ( Pass out 2024) - Having accounting knowledge is a plus.

Languages : English & Hindi

Other Mandates: Office-based work and weekly 6 days work.

Benefits :

- Full-time job - Incentive - Mediclaim benefits (Self + Spouse + Children + Mother & Father) - Attendance Incentive

NOTE : You can bring your friends along if looking for a job.

Company Website :

Address : GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103

I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.