Field Application Engineer (m/w/d)

As a Field Application Engineer for IoT solutions, you will support the deployment and adoption of new products and customer-specific solutions, while ensuring the performance and quality of existing installations through on-site customer visits and technical assessments. Leveraging your end-to-end expertise across IoT devices, wireless networks, cloud services, and software applications, you will act as a key technical interface between customers and product development as part of the IoT System Engineering Team.

Main roles:

- Assist in transitioning product prototypes into production and provide feedback to R&D teams. - Support the deployment and installation of new products and solutions, working closely with customer project managers. - Act as the primary technical contact for customers and internal teams during deployment and early adoption phases. - Provide technical guidance and best practices to help customers maximize the value of the solution. - Troubleshoot technical issues, perform root cause analysis, and collaborate with development teams on resolutions. - Conduct on-site visits for installation support, troubleshooting, and quality assurance. - Identify risks and implement appropriate corrective actions. - Monitor customer solutions and ensure product quality and reliability. - Develop and improve on-site troubleshooting processes and best practices. - Document, track and escalate issues when required. - Create and maintain troubleshooting guides, deployment procedures, and knowledge base articles.

Education

- University or Higher Technical College in Computer Science, Information Technology, Software Engineering or other STEM or equivalent experience

Experience

- Minimum 3 years of experience as an Application Engineer or in a similar technical customer-facing role, such as Technical Support Engineer, Sales Engineer, Product Manager, or Technical Account Manager, preferably within IoT, consumer electronics, or SaaS environments. - Solid technical understanding and the ability to explain complex concepts clearly to both technical and non-technical audiences. - Good knowledge of IoT technologies and networking, including wireless communication protocols such as Wi-Fi, Bluetooth Low Energy (BLE), Zigbee, and LoRa. - Experience with software troubleshooting, basic coding or scripting, log analysis tools (e.g., Azure Kusto Query Language, Sumo Logic, Splunk), and Linux environments.

Skills/Abilities:

- Ability to manage projects, coordinate multiple tasks, and deliver results within agreed timelines. - Strong analytical and critical-thinking skills, with the flexibility to adapt to evolving technologies and business needs. - Strong data analysis skills, including the ability to process, interpret, and derive insights from complex datasets. - Fluent German and good knowledge of English - Willingness to travel ( up to 40%) - Independent and solution-oriented working style

We are innovative. We help individuals thrive.

VusionGroup is present in 19 countries worldwide. When you join us, you’ll become part of a globally distributed team of intellectually curious, committed, and collaborative colleagues.

The work is fast-paced, challenging, and demanding. Here, you’ll feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. And so will you.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits that support you through whatever life brings, including:

- 🎒 Goodies - 🩳 Gym / Yoga, Pilates, Functional Fitness, Padel Tennis, etc. - 💻 Laptop (also for personal use) - 🚏 Excellent public transport connections with financial support - ⏲️ Flexible working hours - 🏡 Home office - 🩳 No dress code / casual style - 💸 No all-in contract - ⛹️ Team events - 🚤 Beautiful Mur River within walking distance - ♿️ Accessibility - 🚲 Bicycle parking - 🍽️ Canteen with varied meals and meal subsidies - 🥙 Kebab nearby - 🥝 Fresh fruit - ☕️ Coffee, tea, Sodastream, etc. - 🔌 EV charging stations - 🧳 Graz Airport nearby - 🗺️ Multicultural environment – work with colleagues from all over the world

For the advertised position, the collective agreement (KV) minimum base salary is € 3,954,00 gross per month, with a willingness to pay above the KV depending on actual qualifications (for full-time employment).