Desktop Support Engineer

The Desktop Support Engineer will have responsibility for:

- Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers) - Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution. - Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account - Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc) - Manage iPhone, computers, printers, scanners and other hardware - Follow and maintain applications deployment via SCCM, Intune, other MDM applications - Support and answer user’s questions in the AMER region as well as support and interact with global support teams - Document standards and follow procedures - Will be required to work beyond normal business hours and be on call - Create and maintain automation and scripts to benefit the helpdesk - Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management

- Experience: Preferably at least 5-10 years’ experience as desktop support or similar position - Practical technical skills on Microsoft environment (Workstation Windows OS and Office products) - Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions - Previous experience working with commodities and/or trading industry, an advantage - An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage - Education: Preferably Bachelor of Science in Computer Engineering or related IT Course work - Fluency in Spanish or French, an advantage

Personal Characteristics

- Flexible and available out of business hours - Highly responsive, energetic and enthusiastic - Capable of prioritising tasks and meeting critical deadlines - Structured and rigorous - Good management under stress and pressure - Excellent judgment, attention to details - Can work independently - Strong communication skills, both verbally and in writing - Solution and results oriented - Team player, with an open non-political style and a high level of personal integrity

Comprehensive benefit coverage includes:

- Medical - Dental - Vision - Paid Vacation - 401k with company contributions - Life insurance - Short-term & Long-term disability

All your information will be kept confidential according to EEO guidelines.