Special Services Representative

Must Live in or near Hinesville Ga.

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

- Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times. - Assist members with all transportation concerns. - Maintain accurately entered data. - Adhere to HIPAA guidelines regarding member confidentiality. - Maintain an acceptable attendance and tardiness record. - Schedule standing orders and demand trips using the NET InSight® transportation management system. - Schedule subscription trips to providers according to the Provider Assignment roster - Maintain professionalism when dealing with medical facilities. - Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication. - Insurance verification for both dialysis and nursing home patients. - Retrieve messages from the call center for daily appointments. - Train new employees. - Assist dispatchers in writing up send-backs. - Check member files for accuracy in the system. - Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

- Excellent communication skills. - Basic computer and typing skills. - Customer service experience. - Able to work in a busy environment. - Able to work independently or with a team.

MINIMUM REQUIRED EDUCATION/TRAINING

- High School graduate or equivalent.