QRV Team Lead

Location: Fayetteville AR

SUMMARY: The Assistant Fleet/Quick Response Vehicle (QRV) Team Lead assists the Fleet Supervisor with daily tasks needed to ensure the needs of the department are met under current policies and procedures.

ESSENTIAL FUNCTIONS

- Assist drivers with trip assignments, recovery trips, directions, member contact information, concerns, and any issues related to transporting members. - Serve as a secondary point of contact (POC) related to QRV trips for all departments. - Work with Fleet Supervisor to ensure all maintenance and repairs of vehicles are completed. - Ensure vehicles are equipped with all necessary safety equipment and supplies. - Monitor driver and trip status through the use of communication with driver and members, GPS tracking software, periodic ride-along evaluations, etc. as needed to ensure safe and timely transportation. - Investigate and prepare reports on all accidents/incidents per process and requested timeframe with supervisor oversight. - Recommend process improvements. - Promote a culture of safety. - Assist with regular driver safety meetings. - Other duties as assigned.

REQUIRED QUALIFICATIONS

- EMS or NEMT experience preferred. - Clean pre-employment screenings: driving record (MVR), background check, and drug screen. - Ability to observe and understand business processes ensuring processes are documented accurately - Able to handle highly confidential and sensitive information - Must adhere to HIPAA standards - Must be able to provide positive reinforcement to the team and positively encourage the team in all aspects - Ability to work extended hours when the workload necessitates. It could include weekends, evenings, and holidays. - Professional appearance - Positive attitude - Ability to handle fast-paced and high-stress situations - Basic reading, writing, and arithmetic skills - Strong organizational skills, including time management and follow-up - Excellent interpersonal, communication, and leadership skills - Ability to sit or stand for long periods - Other physical activities required to complete assigned duties

PREFERRED QUALIFICATIONS

- High school diploma or equivalent - Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint) - 2 or more years of Transportation / Dispatch management experience - Experience with GPS tracking system - Experience in EMS management i.e. dispatching, routing, fleet management