Provider Relations Manager- Atlanta GA

SUMMARY: Responsibility for building and maintaining the provider network for a specific region and/or state. Maintenance of current network to include oversight of appropriate transportation types and volume of assigned trips for providers.

ESSENTIAL FUNCTIONS

- Recruit new Providers to Verida network via various methods to include face-to-face meetings, email, and other marketing strategies. - Plan sign and direct work; including rewarding and disciplining employees, addressing complaints, resolving employee conflicts - Build and maintain relationships with new and existing Providers acting as a subject matter expert on building a successful Provider business. - Educate Providers on how to be a successful provider within Verida’s network. - Work with Providers on their financials to help them maintain profitability. - Understand the claims process and be able to guide providers through the process when necessary. - Negotiate with Providers to obtain fair contracted rates for both Verida and Provider. - Provide feedback to Providers on how to be more efficient with their fleet and trip routing. - Provide orientation, onboarding, and training for new and existing NEMT. Providers according to contract requirements. - Responsible for overall Network Digitization and assumes role of subject matter expert for all digitization initiatives.

- Establish and maintain a positive working relationship with NEMT Providers. - Coordinate NEMT Provider application, credentialing, and implementation. - Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements. - Work with Dispatcher Supervisor to ensure assigned appropriate trip volume according to demand and performance. - Create reports to determine additional Provider needs for network and to determine how current network is performing. - Develop metrics and implement plans to execute on-going network development to manage network deficiencies. - Travel required up to 50%. - Facilitate Provider town hall meetings. - Other duties as assigned.

QUALIFICATIONS REQUIRED

- 3 to 5 years of supervisory/management experience, as well vendor/contract management experience. - 2 to 3 Years of supervisory/management experience required - Must have excellent written and verbal communication skills. - Must have strong analytical and reporting skills and pay attention to details with the ability. to juggle multiple competing priorities in a demanding environment, with excellent time management skills. - Self-motivated/self-starter, can take initiative, can work independently without supervision, and can step in to support other department initiatives; Can work well under pressure. - Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics. - Must be able to provide positive reinforcement to the team and encourage the team in a positive manner in all aspects. - Must have a high level of interpersonal skills to handle sensitive and confidential situations. - High level proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). - Qlik Sense experience preferred. - Ability to work in an ever-changing environment where priorities change. - Must be flexible. - Professional appearance and positive attitude. - Must have a valid driving license. - Must be able to pass a DMV records check. - Military and/or EMS background is a plus. - Must pass a credit check.

PHYSICAL DEMANDS

- Able to sit and work on a computer for extended periods of time. - Able to lift up to 10lbs and reach/bend to retrieve items in cabinets and shelves. - Required to be onsite to perform duties. - Repetitive key stroke/data entry for the assigned workday.

MINIMUM REQUIRED EDUCATION (PREFERRED)

- Bachelor's degree (B.A.) from four-year College or University or equivalent combination of education and experience.