Gas Reimbursement Coordinator

SUMMARY: Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:

- Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction. - Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.) - Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling - Manage same-day/next-day GR trips timely and appropriately - Manages and reviews Public Transportation assigned trips - Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner - Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely - Manages daily reporting and processing of Gas Reimbursement documents - Manage daily PT pass distribution for all active vendors - Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members - Act as liaison for escalated issues between members and the Claims and Finance dept. - Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing. - Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee - Assists with other duties as assigned

QUALIFICATIONS REQUIRED:

- 1-2 years of Customer Service experience in an inbound call center - Computer literate with the ability to learn customer service software applications. - Ability to type 40 wpm. - Excellent written and verbal communication skills - Ability to work independently or with a team

REQUIRED EDUCATION:

- High School diploma/GED