Customer Service Representative-Onsite

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

- Assists callers efficiently and in a polite, courteous and professional manner at all times. - Conducts appropriate screening and eligibility functions. - Obtains correct information to schedule appropriate modes of transportation. - Maintains current knowledge of local operating transportation policies. - Accurately and effectively uses trip scheduling and dispatch software. - Maintains client, company and employee confidentiality. - Communicates with facilities and/or providers as necessary to assure efficient transportation services. - Coordination of urgent care and/or discharges with Trip Validation Specialist - Keeps Supervisor informed concerning scheduling and/or service delivery problems - Completes all required records and reports - Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

- Excellent communication skills - Basic computer and typing skills - Type 30 wpm - Customer service experience - Able to work in a busy environment - Able to work independently or with a team

QUALIFICATION

- High School graduate or equivalent

****This is not a remote position***