After-Hours Dispatcher

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

- Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals. - Places orders in the computer system. - Provides information for providers, along with projected service times. - Transfer calls to appropriate regional team members. - Identifies, researches, and resolves issues using the computer system. - Follows-up on customer inquiries not immediately resolved. - Completes call logs and reports. - Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner. - Provides support to other company departments and offices regarding trip assignments. - Ensures short and long-range planning is performed to identify trips that require eligibility verification. - Answers telephones, handle calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner. - Follows company policies and procedures - Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

- Previous dispatch experience. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively. - Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks. - Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction. - Excellent time management skills. - Excellent Negotiation skills. - Computer literate with the ability to learn customer service software applications. - Work requires a willingness to work a flexible schedule.

QUALIFICATION

- High school diploma or equivalent.