NorthCare - Senior, Medical Assistant (70402)

Department: Medical Support

Position: Medical Assistant Senior

Employee Category: Non-Exempt

Reporting Relationship: Clinic Practice Manager

Character first Qualities:

- Attentiveness- Showing the worth of a person or task by giving my undivided concentration.

- Cautiousness- Knowing the importance of right timing in accomplishing right actions.

- Compassion- Investing whatever is necessary in healing the hurts of others.

- Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.

- Initiative- Recognizing and doing what needs to be done before I am asked to do it.

Summary of Duties and Responsibilities:

The Medical Assistant Sr performs clinical duties independently and demonstrates consistent proficiency across more than one service line. This role contributes to efficient clinic flow, accurate clinical documentation, and consistent patient care with minimal supervision.

Primary Duties and Responsibilities:

- Independently performs clinical intake duties and manages assigned workflows with minimal supervision.

- Demonstrates proficiency across more than one service line (e.g., Family Medicine, Pediatrics, Women’s Health, Behavioral health) as assigned.

- Accurately measures, records, and documents patient information in the EMR, ensuring completeness and timeliness.

- Administers immunizations under provider direction, including VIS review, OSIIS updates, and accurate EMR documentation.

- Collects and processes specimens following established protocols and quality standards.

- Applies clinical policies, procedures, and standards to support patient safety and efficient clinic operations.

- Utilizes EMR functionality effectively to support clinic flow, documentation accuracy, and patient care.

- Demonstrates attention to detail and identifies discrepancies or issues, escalating appropriately.

- Communicates effectively with patients, providers, and team members to support coordinated care.

- Supports clinic operations by adapting to workflow changes and assisting during high-volume periods.

- Accepts feedback and incorporates coaching to maintain and improve performance.

- May be required to float within or between clinics to maintain business continuity.

- Performs other duties as assigned.