Patient Services Representative - Full-time - front desk

Discover Windsong A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.

We offer a comprehensive benefits package to all our employees to include:

• Competitive hourly rate
• Medical/Dental/Vision benefits the 1st of the month following your start date
• 401K with Profit Sharing beginning day 1 of employment
• Vacation and PTO days on an accrual basis beginning on your start date
• 6 paid holidays
• 4 hours of paid community service or volunteer hours a year
• Annual bonus opportunity for all
• Annual reviews for merit increases
• Work Life Balance-NO On-call or Over Nights
• Beautiful spa-like work environment
• Opportunity to learn and grow your career within Windsong
• Stable organization with a great reputation in WNY

Job Description

Shift: Full-Time-Monday/Tuesday/Thursday/Friday 10:30am-9pm Location: Voorhees The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use • Achieve accurate and complete data entry of each patient • Check insurance eligibility • Calculate deductibles and coinsurances • Collect and post co-pays, coinsurances and balances • Daily data entry/computer work • Keep accurate journal sheets of all payments posted • Schedule appointments. Explain studies, procedures and preps to patients • Answer the telephone, fax reports, request and release images • Contact referring physician offices as needed • Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations • Print and/or scan documents into patient accounts • Keep the work area stocked, orderly and clean • Release images to patients when necessary • Communicate information to radiologists, technologists, patients and referring physician office • Regular attendance • Punctuality and regular attendance • All other duties as assigned QUALIFICATIONS • Experience in an administrative healthcare position preferred • Good computer skills, proficient keyboarding and data entry skills • Working knowledge of insurance and billing functions a plus • Knowledge of medical terminology and anatomy a plus • Excellent communication skills • High school diploma or equivalent • Detail oriented and ability to multitask in a busy work environment • Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone) • Ability to communicate verbally and in writing with patients, their family members and coworkers Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.

Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.