Scheduling Coordinator

Location: Centennial, CO

Job Title: Scheduling Coordinator

Job Type: Full-Time, Non-Exempt

Hours: Monday-Friday, hybrid office hours, average of 40 hours per week

Hourly Range: $24 -$25

Position Overview:

The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders.

This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays, at our headquarters in Centennial, CO.

Job Duties:

- Inbound and Outbound calls, approximately 75% of the day - Manage, triage, and expedite phone and email communication. - Use online scheduling programs and databases. - Manage multiple schedules and timelines simultaneously. - Provide accurate data entry using online platforms and systems. - Provide accurate and timely customer support. - Other duties as assigned.

Company Perks:

- Excellent benefits package including Medical, Dental, & Vision Insurance - Flex Spending Accounts - 401k/ROTH IRA with employer match - Company Sponsored Group Life Insurance, AD&D and Long-Term Disability - Professional Development Reimbursement - Accrued Paid Time Off, up to 120 hours in the first year - 7 Company Paid Holidays + 2 Floating Holidays of your choice - Employee Assistance Program (EAP) and Annual Calm.com subscription - Work/Life Balance - Opportunities for professional development and specialized training - Mentorship programs - DEI=B Focus Groups

Key Words: customer service, scheduling, scheduler, call center, inbound call, outbound call, medical scheduling, medical scheduler

Required Qualifications:

- High School Diploma or GED - Excellent telephone and speaking skills - Minimum of one year of customer service experience - Ability to manage multiple electronic documentation and scheduling applications - Superior, professional communication and customer service skills - Proficiency with Microsoft Office products including Microsoft Outlook - Strong attention to detail and problem-solving skills - High ability to collaborate with coworkers both written and verbal

Preferred Qualifications:

- 2 or more years of experience in an administrative or customer service position - Working knowledge of medical terminology - Associate degree or higher

All your information will be kept confidential according to EEO guidelines.