CCMEP Case Manager (WIOA)

Reports to: This role reports to the CCMEP Program Manager (WIOA)

Manages: N/A

Position Overview:

As a Case Manager with the Urban League, you will provide case management services and other appropriate supportive services to assist residents in reaching their identified financial, educational and employment/career goals. You will be responsible for working with eligible residents under the Comprehensive Case Management Employment Program (CCMEP). Additionally, you will be creating opportunity plans that include basic skills assessments, identifying barriers to success for residents, and leading residents to program completions.

What you’ll do:

- Build relationships to assist families in identifying financial, educational, and career/job goals, identifying barriers, and appropriate services to address such barriers.

- Assist participants in the development of their Individual and Family Success Plan, including goal setting, barrier removal, and.

- Identify appropriate resources to assist families in accomplishing the goals identified in the Individual and Family Success Plan.

- Assist participants with referrals and the enrollment process for training programs, education, and services through partner organizations.

- Create and maintain family (individual) records and files in accordance with guidelines.

- Enter and maintain participant data in data systems in accordance with guidelines.

- Compose letters, correspondence, reports, and perform other clerical duties.

- Conduct Initial Assessments and individualized service plans within 3 days of assignment.

- Maintain caseloads and productivity by ensuring monthly contact with all assigned CCMEP participants/clients in the community and office.

- Keep the youth engaged in their goals and in learning how to use their IOP as a tool to track progress and success. Case management should be provided every 14 days if a participant is deemed to need intensive case management.

- Monitor and assess the progress of participants/clients per agency policy, regulatory requirements, and best practices.

- Meet with clients individually or in a group to assess needs; collaborate with clients, families, and other case managers to advocate and provide necessary client reports.

- Provide crisis intervention, advocacy, transportation assistance, financial assistance, ADL assistance, referral and linkage to community resources.

- Ensure participants have access to the 14 key elements as identified by CCMEP.

- Maintain confidentiality and secure appropriate release of information.

- Attend all required meetings related to CCMEP.

- Perform other agency-related projects and duties as assigned.