Route Service Representative

Position Summary:

Deliver products to a designated customer base within a geographic area. The Route Service Representative (RSR) is required to deliver clean linens and/or products and collect/sort returned soiled items for laundering. RSRs will build strong customer relationships with product users and decision-makers by providing exceptional service and routinely resolving customer issues by identifying satisfactory solutions. The ideal candidate must be comfortable with a physically demanding, customer-facing position.

Position responsibilities:

- Routinely resolves customer issues within established guidelines and partners with customers in identifying satisfactory solutions.

- Builds strong customer relationships with product users and decision-makers on an on-going basis with the objective of continuing and renewing service contracts.

- Available to workdays, nights, weekends, and holidays if necessary to be able to meet our customer’s needs.

- Confirms that customer loads are correct before leaving the Up-to-Date Laundry location. Drives an Up-to-Date delivery vehicle to deliver clean products to customers according to specifications. Collects/sorts and returns soiled products to the Up-to-Date location for laundering.

- Accurately complete all records and required paperwork daily.

- Ensuring customer has ample inventory to use until next delivery by managing inventories established by the customer.

- Counting both soil and clean product to manage customer inventories.

- Physically moving carts of linen on and off company vehicles.

- Physically inspecting company vehicles and logging problems found on company vehicles before and after physically driving the vehicles (also known as pre-trip and post-trip reports)

- Responsible for other job-related duties as assigned.

- Inspect vehicles and prepare inspection reports as outlined in the company driver handbook or policy.

- Safe lifting of packages, pushing and pulling linen carts, and loading and unloading of company vehicles.