Recovery Manager (Collections)

The Recovery Manager is responsible for leading UFCU’s charged-off loan recovery program, including prioritizing recovery opportunities, managing the flow of work, and iteratively improving outcomes through data-informed experimentation and feedback. The role oversees the placement of charged-off loans with third-party collection agencies and legal recovery firms (in cooperation with UFCU’s legal team), vendor performance, recovery inventory reconciliation, and recovery strategies that support prudent loss reduction and member-centered practices.