Collector 1

The Collector 1 contributes to a high-performing Collections team by helping members resolve past-due consumer, commercial, or real estate loans. Using supportive, constructive, and empathetic communication across multiple channels, this role seeks to understand each member’s circumstances and collaborates with the member to identify practical paths toward resolution. The Collector 1 independently researches account details, prioritizes follow-up activities, validates financial responsibility, locates current contact information, and completes documentation required to advance delinquency resolution.