Customer Service Assistant

🎉 Customer Service Assistant (Onsite) — Houston, Texas

Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)?

U.S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Houston, Texas!

📍 Location: Houston, TX (Onsite) 🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM

🌟 What You’ll Do (Your Daily “Get-It-Done” List)

Customer Service Assistant Job Functions

- Support Customer Service Representative (CSR) with client communications to help obtain records - Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications) - Manage incoming invoices and correspondence - Handle calls and emails from agents or field contacts - Research incomplete or missing contact information for facilities - Make expediting calls for urgent requests, client follow-ups, and problem records - Monitor and respond to CSR emails and voicemails - Troubleshoot and research missing records and escalate as needed

💳 Custodian Invoicing (Accuracy = Your Superpower)

- Confirm invoice amounts align with record request limits - Process payments via check or credit card - Log credit card payments and verify check clearances - Provide payment documentation for internal or client use

✉️ Custodian Correspondence (Stay Organized, Stay Ahead)

- Research purpose of correspondence - Coordinate directly with facilities or track items for internal CSR review

🎁 Perks & Benefits (Yes, Pets Count 🐾)

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

✅ Requirements (Nice & Simple)

To qualify, all you need is:

- High school diploma - At least 2 years of customer service experience - Ability to communicate effectively by phone and email - Legal or administrative experience is a plus!

🚀 Apply Today!

Discover why we recently earned the Happiest Employees Award two years in a row: 👉 https://www.comparably.com/companies/u-s-legal-support