Table Games Supervisor

Responsibilities:

- Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines.

- Performs all duties in accordance with state gaming regulations.

- Maintains & updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission regarding table game operations.

- Completes table fills, credits and markers and comps.

- Verifies and approves guest transactions while having a thorough knowledge of title 31.

- Safeguards the company's assets assigned.

- Ensures all scheduled tables are manned and ready at the beginning of the shift.

- Assists in coaching, evaluating, counseling and rewarding Hard Rockers while maintaining efficient personnel records.

- Supervises games ensuring dealers are following Hard Rock policy and procedures.

- Promotes safety awareness to minimize work related injuries.

- Enrolls new guests in the Encore players club.

- Maintains complete knowledge of comp. procedures as well as the ability to evaluate guests, ensuring that qualified quests are taken care of through the complementary process.

- Resolves guest & Hard Rocker issues/disputes.

- Adheres to department and property policies and procedures.

- Maintains knowledge of property information & memorabilia.

Competencies:

- Must project a professional and positive image.

- High energy level.

- Excellent organizational and time management skills, with the ability to set priorities for self and others.

- Good judgment and common sense.

- Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.

- Ability to work a flexible schedule.

- Excellent interpersonal and communication skills (oral & written).

- Must be able to communicate clearly, concisely, and effectively with all Hard Rockers and guests.

- Ability to understand and promulgate written memos, instructions, regulations.

- Basic knowledge of mathematics, including statistics.

- Ability to effectively analyze and solve problems.

- Computer literate with knowledge of a variety of software applications including Microsoft Office.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.