Cage Cashier

Responsibilities:

- Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds.

- Exchanges gaming chips and slot tickets for guests in exchange for cash.

- Assists patrons in requests for assistance, services, and information in a courteous, respectful manner.

- Maintains assigned window in a neat, organized, and professional manner.

- Processes credit card advances, valid personal/payroll checks, traveler checks for cash.

- Assists patron in credit application completion and marker issuance/payment.

- Maintains knowledge of property information, including memorabilia.

- Enrolls guests into the Players Club.

- Maintains accurate player tracking information.

- Assists with all casino promotions and special events.

- Completes all club transactions including enrollment, redemptions, tracking, card creation, etc.

- Assists guest with tickets to events; distribute will call as needed.

- Provides superior guest service to all guests.

- Issues redemptions to guests cashing in points.

- Verifies contents and accepts responsibility of the bank.

- Answers questions concerning upcoming entertainment at Hard Rock Live.

- Operates ticket reservation system and other in-house computer based systems used in the area.

- Reports any system issues to the supervisor.

- Promotes outstanding guest relations and treats every guest with courtesy and kindness.

- Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.

- Obtains tickers as requested, computer bills, gives proper change and/or obtains signatures as needed.

Competencies:

- Must possess excellent communication, organizational and analytical skills.

- Must be very detailed oriented.

- Must project a professional and positive image.

- Must have a high level of energy.

- Excellent interpersonal skills.

- Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

- Must be able to communicate clearly and effectively with all Hard Rockers and guests.

- Ability to understand and promulgate written memos, instructions, regulations. Excellent telephone skills required.

- Excellent telephone skills required.

- Must possess excellent communication, organizational and analytical skills.

- Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

- Data entry skills preferred.

- Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

- Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.

- Previous cash handling experience required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.