Valet Attendant (8123)

SUMMARY:

This position is responsible for parking guests’ vehicles in a safe, and professional manner. At both Spotlight 29 Casino and Tortoise Rock Casino, valet attendants are expected to warmly greet all guests, including VIPs and Tribal members, upon arrival. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

- Provide outstanding customer service to guests and all other employees by exceeding our mission statement.

- Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.

- Attendants will greet guests upon arrival and create a positive, welcoming experience.

- Will open doors and provide assistance to guests using walkers, wheelchairs, or scooters.

- Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards.

- Attendants will park guest vehicles in a safe and timely manner.

- Ability to stand, walk, and work outdoors for extended periods.

- Transport Guests safely between property entrances and adjacent parking lots using company golf carts during periods of peak guest volumes and special events.

- Communicate effectively and clearly with Valet Leadership; seek guidance for any situations that may be out of the ordinary prior to acting when possible.

- Assist with guest luggage when necessary.

- Inspect vehicles prior to parking looking for any major dents, damage, or cleanliness issues.

- Be familiar with many types of vehicles and know how to properly operate them.

- Be responsible for the safety and satisfaction of our guests.

- Always operate the vehicle with full coherency and alertness.

- Obey all California traffic laws, regulations and SP29/TRC property standards.

- Exhibit patience and a calm demeanor while driving guest’s vehicles

- Be knowledgeable of all gaming and non-gaming offerings, events, and promotions at Spotlight29 Casino/Tortoise Rock Casino.

- Act in a courteous manner toward guests and fellow team members always.

- Ability to maintain confidentiality.

- Lock vehicles after each run and when unattended.

- Excellent interpersonal and guest service skills.

- Must maintain a neat, professional appearance and demeanor at all times.

- Ability to communicate effectively with guests, team members, and management in both written and verbal form.

- Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).

- Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.

- Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.

- Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.