Senior Project Manager - Retail (Tenancy Coordination)

Due to growth and ongoing delivery success with our clients, Turner & Townsend's Project Management team in Melbourne are expanding and looking for a Senior Project Manager with retail experience.

Position Purpose

The Senior Project Manager is responsible for the end-to-end delivery of retail tenancy outcomes while operating as a key second-in-command within the Tenancy Delivery team.

This role combines strong tenancy coordination expertise with commercial project leadership and plays a critical part in supporting the Retail Tenancy Lead in driving delivery performance, stakeholder alignment, and continuous improvement. The role requires a deep understanding of both landlord priorities and retailer expectations, ensuring commercially balanced, high-quality outcomes.

Key Responsibilities

End-to-End Project Delivery

- Lead the full lifecycle of retail tenancy projects, from deal handover through design, approvals, construction, and trading - Manage multiple concurrent projects across new tenancies, refurbishments, relocations, and redevelopment works - Drive programme, cost, quality, and risk outcomes aligned to both landlord and tenant expectations - Ensure efficient transitions from leasing to delivery, maintaining momentum to meet trading deadlines

- Act as the trusted interface between landlord, tenant, and delivery partners, balancing competing priorities - Translate asset requirements into practical outcomes for tenants, while protecting commercial and operational objectives - Provide retailers with clear guidance on processes, approvals, design standards, and delivery pathways - Influence internal stakeholders (Leasing, Asset Management, Operations) to support optimal tenant outcomes

Tenancy Coordination & Design Management

- Manage tenancy design submissions and approvals, ensuring alignment with:

- Centre design guidelines - Statutory and authority requirements - Brand standards and retailer operational needs - Facilitate efficient turnaround of design reviews and approvals to minimise delays - Provide practical, solutions-focused feedback to retailers and consultants

- Understand retailer business drivers including:

- Cost sensitivity and ROI expectations - Brand and customer experience requirements - Critical trading dates and launch pressures - Support tenants in navigating landlord processes while advocating for practical outcomes - Identify and resolve delivery challenges that could impact store opening timelines - Manage the Vacate, Handover & Opening Schedules - Create and manage the tenancy packs. - Coordination between the builder, client, and stakeholders - Program of works and driving the retailer to meet their handover date

- Manage project budgets, capital expenditure, and tenancy-related cost recovery where applicable - Provide commercial oversight of:

- Variations and value engineering - Contractor procurement and performance - Cost alignment with leasing deal assumptions - Balance cost control with quality and brand requirements

Construction & Delivery Oversight

- Coordinate base build and tenancy works to ensure seamless integration - Monitor contractor performance, site progress, and programme adherence - Ensure compliance with WHS requirements, site constraints, and operational impacts - Minimise disruption to trading environments and customer experience

- oversee all works comply with:

- Building codes and statutory requirements - Landlord standards and operational constraints - Safety and risk management frameworks - Identify and mitigate delivery risks early, particularly around programme and approvals - Maintain strong documentation and audit trails

Strategic Contribution & Continuous Improvement

- Contribute to the optimisation of tenancy delivery processes across the portfolio - Identify opportunities to improve speed to trade and tenant experience - Provide insights into retailer expectations, market trends, and delivery challenges - Support development of design guidelines and project standards

- 5+ years of extensive experience in retail tenancy coordination, project management, or construction delivery - Demonstrated experience working with both landlords (shopping centres/developers) and retailers or client-side delivery - Strong understanding of:

- Retail leasing and tenancy delivery lifecycle - Shopping centre operations and constraints - Retail fit-out design and construction processes - Proven ability to manage complex stakeholder environments with competing priorities - Experience delivering projects in live trading environments - Highly developed communication, negotiation, and influencing skills - Advanced Microsoft skills are essential - Strong leadership skills with the ability to lead and develop a team. - Highly motivated and driven with a passion for delivering to your clients - Degree in Construction Management, Property, Architecture, or related field - Experience with major retail landlords and/or national/international retail brands - Project management certification (PMP, PRINCE2, etc.)

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