Vendor Operations Executive

Role Overview

We are looking for a disciplined and proactive Operations Executive to oversee and drive the daily performance of our onsite teams and vendor partners. The ideal candidate will ensure strong process adherence, timely follow-ups, and high operational quality while maintaining accurate system updates and reports.

Key Responsibilities

- Monitor and track the daily performance of onsite teams and vendors against defined KPIs.

- Ensure timely follow-up and closure of all assigned tasks and escalations.

- Enforce process and compliance adherence across operations.

- Conduct quality checks and ensure that work meets required standards.

- Update internal systems and trackers regularly to maintain accurate and up-to-date records.

- Prepare and share daily and weekly reports on performance, quality, and compliance metrics.

- Identify gaps or bottlenecks in execution and drive accountability among team members and vendors.

- Proactively escalate performance or compliance issues to management when required.

- Support continuous improvement initiatives within the operations process.

Requirements

- Bachelor’s degree in Business Administration, Operations, or related field.

- 1–3 years of experience in operations, field management, or vendor coordination preferred.

- Strong communication and interpersonal skills — able to push, follow up, and drive execution.

- Highly organized, disciplined, and detail-oriented.

- Proficient in Excel/Google Sheets and capable of preparing structured reports.

- Comfortable working in a fast-paced, field-driven environment.

Key Traits

- Ownership mindset and accountability.

- Process-driven with a strong sense of discipline.

- Confident communicator — not hesitant to escalate issues when required.

- Ability to motivate, coordinate, and ensure results from multiple stakeholders.