Customer Success Manager

Company Profile:

At Truww, we are building the world's most trusted & customer-centric home interiors

brand. By organizing an otherwise unorganized home interiors industry, which includes

designers, carpenters, installers, etc. we deliver a delightful and hassle-free experience to

new homeowners, with highly predictable costs, timelines, and quality. Thanks to our

tech-empowered teams, who are committed to delivering efficiency at every step. T oday,

Truww operates from Bangalore and is aggressively planning to expand to other cities as

well.

Work Location: Bangalore, as designated by the Management

Responsibilities:

● Build strong long-term relationships with customers by staying in constant

communication and effectively resolving issues with alternate solutions tailored to

individual needs.

● Sustaining business growth and profitability by maximising value

● Conduct weekly, quarterly and annual customer success reports to ensure customers

optimise our service, issues are resolved proactively and customer goals are met.

● Analysing customer data and promoting value through customer experience

● Evaluate risk management for each customer and proactively evade dissatisfaction

or lost business and ultimately drive retention throughout the customer lifecycle.

● Identify and prioritise updates that reflect customer requests, industry, market and

competitor trends and report to key stakeholders.

● Develop and share best practices with team members to continually improve

the quality, effectiveness, and efficiency of the process.

● Review customer complaints and concerns and seek to improve the

customer experience

● Post sales service work - Ensuring service requests are met and closing

tickets within mentioned TAT by effectively giving a resolution to clients by

liaising with different teams.

Requirements and skills:

● Bachelor’s degree and 1-3 years of experience in a customer- facing role, such

as Customer Success, Customer Support or Account Management.

● Excellent written, verbal, presentation and phone communication skills, with abilityto adapt conversations.

● Confident, high energy, self-motivated and a true team player.

● Experience working with brand image and promoting value through

customer experience

● Well-organised, with a high attention to detail and ability to prioritise.

● Exceptional ability to communicate and foster positive business relationships

● Added technical interiors and execution knowledge would be helpful

Working Days: Monday - Saturday ( Sunday week off )

Work Timing: 10:30AM to 7:30PM