Training and Development Manager

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be a Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Training and Development Manager

Location: Lower Parel, Mumbai

Experience: 7+ years of experience

Education: Any Graduate

Job Summary:

We are looking for an experienced Training & Development professional to lead end-to-end learning initiatives across TripJack’s Sales, Travel, Product, and Operations teams. The ideal candidate will have 7+ years of core T&D experience, with strong and demonstrable expertise in Sales Training as the primary requirement.

Job Responsibilities:

- Design and lead end-to-end training programs covering sales training, process training, and product training for TripJack's travel, sales, and operations teams. - Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre — to ensure training content is technically grounded and relevant. - Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJack's B2B travel offerings and platform capabilities. - Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards. - Bring innovative, out-of-the-box training methodologies — gamification, role-plays, simulations, digital/blended learning — to keep programs engaging and outcomes-driven. - Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals. - Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics. - Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly. - Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.

Required Skills & Qualifications:

- 7+ years of relevant experience in Training & Development, with strong hands-on expertise in Sales Training. - Proven track record of designing and delivering end-to-end sales training programs for sales teams. - Prior experience in the travel, tourism, aviation, hospitality, or B2B travel industry is strongly preferred. - Working knowledge of GDS platforms – Amadeus, Galileo, and Sabre is highly desirable. - Strong understanding of product, process, and SOP-based training. - Experience in conducting Training Needs Analysis (TNA) and developing annual training calendars aligned with business objectives. - Strong expertise in training content development, facilitation, and classroom/virtual delivery.