Customer Service Representative

Customer Service Assist with daily route-closing activities by verifying that completed services and supporting records are accurate. Support invoice reconciliation by reviewing service information, identifying discrepancies, and coordinating corrections with the appropriate teams. Maintain data quality by reviewing customer, service, route, and transaction records for completeness and accuracy. Answer incoming phone calls and respond to customer inquiries in a professional, courteous, and timely manner. Process service requests, schedule changes, new orders, and account updates in accordance with company policies and procedures. Resolve customer concerns and complaints effectively through active listening, problem-solving, and follow-up. Conduct proactive customer outreach as required. Maintain accurate records of customer interactions, transactions, and service requests within company software systems. Follow up with customers to ensure satisfaction and identify opportunities for service improvement. Collaborate with operations, dispatch, sales, and billing teams to ensure seamless customer service and issue resolution. Dispatch Support (Cross-Trained Coverage) Provide dispatch coverage during vacations, absences, and peak operational periods. Assist with coordinating daily vehicle routes, driver schedules, and service requests. Communicate with drivers and operations personnel regarding route updates, service changes, and customer requirements. Monitor service completion and assist in resolving routing and scheduling issues. Support the dispatch team in maintaining accurate operational records and documentation. Administrative and Operational Support Assist with daily route-closing activities by verifying that completed services and supporting records are accurate . Support invoice reconciliation by reviewing service information, identifying discrepancies, and coordinating corrections with the appropriate teams . Maintain data quality by reviewing customer, service, route, and transaction records for completeness and accuracy Scale Operations Support (Cross-Trained Coverage) Provide scale- attendant coverage during vacations, absences, and peak operational periods. Operate scale systems to accurately record incoming and outgoing vehicle weights. Verify customer information, materials received, and related documentation. Process transactions and maintain accurate scale records and reports. Ensure compliance with company procedures, environmental regulations, and site safety requirements. Provide professional customer service to drivers, contractors, and site visitors.