Customer Support Executive

Experience: Minimum 2 years Department: Customer Support Executive About the Role:We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience. Key Responsibilities:

- Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.

- Provide styling or size recommendations to customers when needed.

- Handle escalations professionally and ensure timely resolutions.

- Coordinate with logistics, operations, and production teams to ensure smooth deliveries.

- Maintain CRM records and track customer satisfaction metrics.

- Share customer insights and feedback with the brand and merchandising teams.

- Assist in improving service processes and customer engagement strategies.

Requirements:

- At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.

- Excellent verbal and written communication skills in English.

- Strong interpersonal and problem-solving skills.

- A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications:

- Prior experience working with D2C or premium apparel Brands.

- Understanding of e-commerce workflows and return/exchange management.

How to Apply:

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Send your application to hr@thimblerr.com with the subject line: “Application – Customer Service Executive_” Include your updated CV and a short note about yourself.