Crew Member

Title: Crew Member

Reports to: General Manager

Position Summary: Your main responsibility as a Crew Member is to deliver an “I Love It Here” experience to every guest.

Your responsibilities include, but are not limited to the following:

Guest Engagement

- Welcoming every guest with a smile.

- Delivering fast, friendly and accurate service to all guests.

- Answering guest questions related to the menu and suggestive selling to help the guest order.

- Having knowledge of the various guest programs and technology such as Thanx, Kiosk and Online Ordering.

Product Excellence

- Having full knowledge of the menu and ingredients profile for all Melt menu items.

- Ensuring order accuracy upon guest delivery.

- Monitoring ticket times to ensure food is delivered within THE MELT’s speed of service guidelines.

- Following recipes accurately during food prep as well as sandwich builds, salads, soups, sides, and shakes.

Restaurant Cleanliness and Food Safety

- Following all Melt policies related to Uniform, Grooming and Personal Hygiene

- Following all food safety and sanitation requirements and practices.

- Ensuring Guest Areas such as dining room, restrooms are clean and well stocked at all times.

- Ensuring your station (FOH or BOH) is clean and well stocked at all times.

Personal Conduct

- Following all Crew policies and procedures related to successful employment at THE MELT.

- Promoting teamwork to achieve restaurant goals.

- Attending and being punctual to all scheduled shifts.

- Communicating with fellow crew members in a courteous and respectful manner.

- Following all safety policies and procedures to eliminate risk of injury/illness for crew and guests.