Security Officer

Security Officer

The Boston Athenæum seeks an experienced Security Officer to join its Security team. The Security Officer plays a vital role in maintaining a safe, secure, and welcoming environment for members, patrons, staff, and visitors. This position focuses on protection of people and property while supporting the library’s mission as a public, inclusive, and educational space

Schedule: This is a fulltime 35 hour per week position We are hiring for two positions:

Open Shift 1 : Monday - Thursday - 11:00 AM - 7:00 PM Fridays - 10:00 AM - 6:00 PM

Open Shift 2 : Monday - Thursday - 12:30 PM - 8:30 PM Saturday - 10:00 AM - 6:00 PM

Key Responsibilities:

- Monitor library premises to ensure safety and security of patrons, staff, and property - Conduct regular, highly visible patrols & tours throughout all interior zones (reading spaces & work spaces, restricted area, staff areas, and multi-level library stacks) - Enforce library policies, rules of conduct, and safety procedures in a professional and respectful manner - Remaining alert and observant to spot unusual behavior, safety hazards, or potential security breaches - Respond promptly to incidents, disturbances, medical situations, or emergencies - De-escalate conflicts and disruptive behavior using calm, non-confrontational techniques - Documenting shift logs, incident reports, building hazards (specific hazards—such as liquid spills, broken locks, blocked fire exits, or poor lighting—along with the precise location and the corrective action taken) - Assist patrons with safety-related concerns and provide general assistance when appropriate - Report any incidents, suspicious activities, and safety hazards - Coordinate with library staff, local law enforcement, and emergency services when necessary - Operating modern surveillance systems (CCTV), alarm panels, and access-control hardware - Interacting with visitors (i.e. answering basic questions, noting concerns, etc.) - Managing entryways, checking credentials, and maintaining order during large events - Executing evacuation plans, responding to fire alarms, and applying first aid or CPR - Making quick, sound decisions under pressure while following standard protocols

Qualifications & Skills

- High school diploma or equivalent (GED) required. - Prior experience in security, hospitality, customer service, law enforcement, military service, or a related field preferred. - Ability to stand, walk, and remain alert for extended periods while performing physical security and monitoring duties. - Strong observational skills with the ability to identify and respond appropriately to potential safety or security concerns. - Ability to de-escalate conflicts and resolve issues professionally and effectively. - Strong problem-solving skills and the ability to make timely decisions under pressure. - Proficiency with basic computer applications and security-related technology. - Commitment to providing exceptional customer service while maintaining a safe and welcoming environment. - Ability to work collaboratively as part of a team

Salary: $22/hr

To Apply: Please submit a Cover Letter and Resume

The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at [phone removed] or [email removed]