Enablement Officer/Solution Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a Enablement Officer/Solution Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities:

Pre-Sales & Demo

- Deliver high-quality product demos to prospects and clients. - Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle. - Translate business requirements into technical recommendations for clients.

Integrations & Go-Live

- Lead the full technical onboarding process for clients. - Review and validate integration designs, API flows, and implementation approaches. - Work directly with client developers to ensure smooth, correct, and efficient integration. - Own the go-live process, from first call to successful production launch. - Ensure clients follow best practices when integrating with CRMs, back-office systems, wallets, and payment flows.

Technical Expertise

- Become an expert in the API, documentation, architecture, and workflows. - Translate complex technical concepts into clear, actionable guidance for non-technical clients. - Investigate, troubleshoot, and resolve integration-related issues. - Collaborate with internal product & engineering teams to escalate or resolve technical blockers.

Client Support & Success

- Act as the primary technical point of contact for clients during onboarding and integration. - Support Technical Account Managers with technical clarifications and operational questions. - Advise customers on best practices for crypto payment infrastructure, security, and integrations. - Ensure that every client receives a professional, structured, and reliable technical experience.

Vendor & Partner Coordination

- Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks. - Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.

Mandatory Experience

- Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment. - Hands-on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure. - Strong background in client-facing roles, pre-sales, and technical support. - Ability to read, understand, and explain API documentation. - Demonstrated ability to manage technical integrations end-to-end.

Skills & Competencies

- Perfect English — written and verbal. - Excellent communication skills, capable of interacting with both technical and non-technical stakeholders. - Strong problem-solving ability with a structured and analytical approach. - High ownership mindset: able to drive integrations to completion without micromanagement. - Ability to operate in a fast-paced, high-expectation environment. - Professionalism, reliability, and a positive, solution-oriented mindset.