Jr Customer Service Executive - Provisioning & Configuration

Jr. Engineer Customer Order Provisioning: Qualification-Necessary Requirement: Bachelor of Engineering in Telecom or other allied subjects Experience-Necessary Requirement: 0 to 2 years of Professional/Technical Experience in Telecom with good knowledge in Customer coordination. Major Responsibilities: 1. Customer coordination. 2. Field Engineer Coordination 3. Knowledge on FTTX Provision 4. Basic Telecom Concepts of FTTX Key performance indicators: 1. Turnaround time of requests within agreed SLA 2. Quality of pack completed to meet agreed SLA Skill requirements Include skill requirements in domain, leadership and behavioral: 1. Good writing skills - for documentation, training, processes 2. Good understanding of OSP/ISP construction activities 3. Communicate with teams for any additional data / clarification required 4. Good analytical / problem solving skills