AM - Quality - /Telecome Process

- Monitors the Process Improvement Activities

- Should have experience working in Domestic Telecom Background.

- Review and update Process Documents, templates and records

- Generate, maintain and publish reports in an Accurate and Timely Manner

- Ensure Adherence To Quality SLA's

- Review Calibration Results And Ensure Reduction Of Variation

- Ensure that there is an improvement in the associates performance

- Works with Cross-Functional Teams to ensure that both internal and external customer needs are met

- Conducts team reviews, prepares and presents reports of the process to the Operations Manager

- Mentor and coach QAs on Quality Tools, Feedback Approach.

- Responsible for the Quality Induction Process

- Training Need Identification of the Process and Mentoring Quality Team members

- Team Handling of 30-40 QA/QTLs/Trainers/.

- Should be able to identify & excute Process Improvement Project