Outside Parts Account Representative

Outside Parts Account Representative

Key Responsibilities

Customer & Account Management

- Develop and maintain strong relationships with existing customers.

- Identify new business opportunities and expand the customer base.

- Conduct regular customer outreach through calls, visits, and follow-up activities.

- Serve as the primary contact for parts inquiries, quotes, orders, and account support.

- Build long-term relationships by understanding customer equipment and operational needs.

- Ensure timely and professional communication with customers.

Parts Sales & Business Development

- Sell commercial and construction equipment parts in Metro St. Louis.

- Prepare accurate quotes and communicate pricing and availability.

- Follow up on open quotes, special orders, and sales opportunities.

- Recommend parts and maintenance solutions based on customer applications and equipment requirements.

- Promote preventive maintenance programs, seasonal offerings, and dealership promotions.

- Achieve established sales and gross profit goals.

Dealership Collaboration

- Work closely with Parts, Service, and Sales departments to ensure customer satisfaction.

- Assist with parts identification using electronic catalogs, manuals, and serial number information.

- Coordinate special orders, backorders, deliveries, and customer requests.

- Support inventory planning and stocking initiatives.

- Communicate customer feedback and opportunities to dealership leadership.

- Work with outside vendors to grow SNP’s product line.

Administrative Responsibilities

- Maintain accurate customer records, quotes, orders, and sales activities.

- Process sales transactions and documentation correctly and efficiently.

- Follow company policies regarding pricing, credit, discounts, and payments.

- Monitor customer accounts and assist with resolving account-related issues.

- Complete required reports and documentation in a timely manner.