Assistant Service Manager- Lowville

Reports To: Service Manager / Branch Manager

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

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Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.

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Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.

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Provide clear communication with customers regarding service updates, estimates, and repair timelines.

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Help coordinate technician workloads based on skill levels and job requirements.

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Monitor service department performance metrics and support continuous improvement efforts.

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Assist in managing department scheduling, including shop and field service calls.

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Support warranty and internal claims processes with accurate and timely submission.

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Ensure compliance with safety and environmental standards.

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Step in to lead or supervise in the Service Manager’s absence.

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Promote and maintain a high level of customer satisfaction and employee engagement.

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Help maintain service department cleanliness, organization, and shop tools/equipment.