IT Service Delivery Intern (7977)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Responsibilities

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Assist the IT Service Desk team with Level 1 technical support for end users, including troubleshooting basic hardware, software, network, and peripheral issues.

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Assist with incident and service request tickets, documenting troubleshooting steps, solutions, and ticket updates in the company’s Service Desk ticketing system.

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Provide professional and courteous customer service to employees requesting IT assistance, escalating issues to appropriate IT staff when necessary.

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Assist with employee onboarding and offboarding activities, including preparing and deploying computers, monitors, docking stations, peripherals, and other standard IT equipment.

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Assist with the installation, configuration, and maintenance of standard company applications and computer systems.

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Support IT asset management activities, including inventorying, labeling, deploying, retrieving, and tracking computers and other IT equipment.

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Assist with computer setup, imaging, software installation, operating system updates, and routine hardware maintenance.

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Create and update Service Desk procedures, knowledge base articles, inventory records, and technical documentation under the guidance of IT staff.

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Assist IT team members with technology projects and initiatives, including equipment deployments, upgrades, office moves, and other IT-related activities.

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Work with members of the IT Service Delivery team to identify opportunities to improve Service Desk processes, documentation, and the end-user support experience.

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Participate in IT team meetings, training sessions, and other activities to develop technical knowledge and gain practical experience in an enterprise IT environment.