User Experience Designer, Stanbic IBTC Asset Management

The UI/UX Designer is responsible for creating consistent, intuitive, accessible, and user-centric digital experiences across web and mobile channels. By continually gathering and synthesizing online user feedback, app store reviews, customer survey insights, and usability testing data, the UI/UX Designer addresses friction points, refines interaction flows, maintains the comprehensive BluNest Design System, and supports rapid, continuous initiative delivery within cross-functional Agile Scrum squads. Continuously audit and analyze customer feedback from app store reviews (Google Play, Apple App Store), social media, customer support tickets, and online forums to identify UI/UX friction points. Conduct user research, usability testing, and qualitative/quantitative evaluations to translate user pain points into actionable design improvements.

Type of Qualification: First Degree

Field of Study: Visual Arts, Graphic Design, Human-Computer Interaction (HCI), Computer Science, Information Technology, Mass Communication, or a related discipline

- Experience designing for financial services, fintech, banking, payments, lending, customer onboarding, self-service or regulated digital environments. - Experience as a UX designer, product designer, UI/UX designer, interaction designer or related digital design role. - Experience conducting or applying user research, usability testing, customer interviews, surveys, A/B testing or behavioural insight to improve digital journeys. - Experience working in agile or hybrid product delivery teams with Product Owners, Business Analysts, Engineers, QA/UAT and technology stakeholders.

Behavioural Competencies:

- Adopting Practical Approaches - Articulating Information - Challenging Ideas - Checking Things - Convincing People - Establishing Rapport - Examining Information - Exploring Possibilities - Following Procedures - Generating Ideas - Managing Tasks - Producing Output - Providing Insights - Pursuing Goals - Team Working

Technical Competencies:

- Advanced Analytics - Agile Concepts - Agile Development - Agile Estimation and Prioritisation - Agile Measurements - Agile Principles - Automation Acumen - Automation Delivery - Automation Enablement - Automation Literacy - Big Data Frameworks and Tools - Business Intelligence - Client Relationship Management - Continuous Improvement - Creative Problem Solving - Data Analytics & Visualization - Operations Commercial Acumen - Programme Management - Project Administration Skills - Project Definition - Project Maintenance - Project Management (Project Mgmt) - Project Planning - Project Reporting - Solution Design & Enablement - Stakeholder Management - Strategic Alignment & Execution