Registered Nurse - TeleNurse

The RN TeleNurse is responsible for triaging incoming patient calls. Promotes and demonstrates leadership within the department. Promotes the philosophy of wellness; serves as a resource person, educator, and patient advocate.

Job Relationships

- Reports to the TeleNurse Supervisor/Manager

Principal Responsibilities

- Apply all phases of the Nursing Process, i.e., assessment, planning, implementation and evaluation when triaging patients. - Demonstrate effective verbal communication: communicate phone advice in a calm manner so that it is properly received and understood. - Identify life threatening emergencies; recommend appropriate interventions, including facilitation of ambulance transportation. - Demonstrate knowledge of disease processes and pathophysiology to accurately conduct an initial assessment and triage patients via telephone dialogue. - Perform data entry at the time of the call and record all significant health history of the caller. - Prioritize tasks appropriately and manage time and resources effectively. - Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties as assigned. - Refer problems and concerns which require physician intervention to the On Call Physician and/or primary care physician. Direct caller/patient to appropriate level of care including, but not limited to nearest ER, office visit, or self-care. - Schedule patient appointments in scheduling system according to established and approved guidelines. - Utilize medical resources to assist in formulating the patient's plan of care. - Counsel and teach patients and/or callers according to established guidelines of practice. - Document all calls according to established guidelines of practice. - Maintain statistical data as requested. - Work effectively with minimal supervision. - Maintain confidentiality of all interactions. - Maintain knowledge by attending appropriate educational programs, reading current journals and literature. - Attend all department meetings and mandatory Springfield Clinic in-services. - Perform other job duties as assigned. - Comply with the Springfield Clinic incident reporting policy and procedures. - Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. - Provide excellent customer service and adhere to SC Way customer service philosophy. - Perform other job duties as assigned.

Education/Experience

- RN, graduate of an accredited school of nursing with current Illinois RN licensure. - Minimum of three years of clinical experience in acute ambulatory or acute care setting. - Experience in ER, Home Health preferred.

Licenses/Certificates

- RN License.

Knowledge, Skills and Abilities

- Required to give one (1) month resignation notice. - Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year. - Required to reside within a 100 mile radius of Springfield, IL - Basic typing skills at 40 wpm or greater. - Demonstrates intermediate computer skills and comfort with Windows operating systems. - Pleasant, clear telephone voice. - Excellent written, verbal, and interpersonal communication skills. - Practices independent nursing consistent with the Illinois Nurse Practice Act.

Working Environment

- Professional office environment which requires extended periods of sitting. - Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. - Potential to work from home.

PHI/Privacy Level

- HIPAA1