Program Assistant-Enhanced Transitional Housing

Comprehensive Benefits Package • Tuition Discounts • Career Advancement

SOUTHWEST BEHAVIORAL CARE, INC.

Kittanning, PA Location

Overall Function:

Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program at both site locations building a positive community environment and assisting with the growth and development of the clients.

Essential Functions:

- Assists in developing and implementing resident Service Plans to provide residents with assistance in independence and personal responsibility.

- Ensuring that the goals identified in the resident’s Service Plans are monitored and recorded for the program supervisor.

- Provides staff support and hands-on instruction to residents to implement crisis plans and assist with crisis resolution.

- Assures appropriate well-balanced meal planning to meet the needs of all residents.

- Participates in regular staff meetings and trainings to develop knowledge and skills to assist residents in crisis resolution and support job performance.

- Oversees resident’s medication needs and is the direct contact with pharmacies.

- Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.

- Serves as the lead office staff person providing primary operational support for the ETH sites.

- Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures, and structure.

- Fields calls for the ETH team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring team dispatch and daily client management.

- Prepares and submits all required program reports and documentation in a timely manner.

- Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.