Application Support French Language

Total Experience Expected: 04-08 years

Mandatory Requirements:

- Educational background or initial exposure in IT, Computer Science, or related - Language Skills: - French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks. - English: Working proficiency - High learning agility, autonomous learning and continuous skill development - Strong curiosity and a methodical troubleshooting mindset. - Good functional knowledge and business acumen

Desirable Requirements:

- Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis. - Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes - Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.

Key Responsibilities:

- Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution. - Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows. - Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings. - Contribute to the development and maintenance of SOPs and the knowledge base.

Any Graduate ( preferable in IT/ Comp Sc)

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.