Warranty Admin Manager - Momentum Volkswagen

The Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.

Duties and Responsibilities

- Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines. - Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks. - Reconciles all warranty receivables with payments through the appropriate accounting schedule. - Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions. - Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready. - Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. - Arranges for parts to be shipped to the factory or distributor, or to be scrapped. - Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.

- 3+ years of automotive warranty administration experience in a dealership setting. - Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently. - Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms. - Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks. - Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.

Preferred Qualifications:

- Prior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual. - Experience navigating warranty audits and resolving denied or underpaid claims. - Working knowledge of parts return processes and core tracking for warranty-related parts.

Schedule:

- FULL TIME - Sundays Always Off - Saturday Availability Required

Benefits:

- Medical, dental, vision insurance - 401k plan with company match - Paid Time Off accrual - Sundays off - Closed for Thanksgiving day and Christmas day - Employee discounts on purchasing and leasing cars - Free and discounted gym membership plans - Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines