Case Manager, Residential Recovery

Summary: Provide individual and group counseling, case management services, and program activities for the program's clients.

Why Work for SMOC?

- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. - Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. - Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. - 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. - Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. - Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

- Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed. - Establish a treatment plan for each individual. - Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing. - Coordinate all services required by the treatment plan. - Ensure clients comply with program guidelines and complete assigned daily chores. - Maintain complete and accurate client files and records; complete all required paperwork accurately and timely. - Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan. - Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly. - Support clients in their continued economic development planning. - Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court. - Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily. - Participate as a member of the Case Management team, attend all team meetings. - Conduct groups and workshops related to the clients' needs as appropriate. - Assist clients in arranging appointments and transportation. - Engage all clients by understanding and addressing their needs whether within or outside the scope of work. - Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. - Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. - Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures. - Other duties as assigned.

Knowledge and Skill Requirements:

- This role requires working with female clients. Due to privacy and safety requirements this position is designated as female only. - Minimum of one year experience in Human Services or related field. - Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program. - If applicable, a minimum of 3 years continuous sobriety. - Minimum one year assessment, advocacy and case management skills. - Sensitivity to low-income people of diverse backgrounds; excellent listening skills. - Ability to work independently and collaboratively. - Strong written and verbal communication skills. - Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship:

- Directly reports to Clinical Supervisor and Program Director. - Direct reports for this position are none

Physical Requirement:

- Ability to drive a vehicle - Must be able to ascend/descend stairs in residences

Working Conditions: Some travel via employee’s personal vehicle is required. A successful background check is required.

Tuesday through Saturday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break. 35 Hours per week.